Trust & Transparency
Privacy Policy
Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe when you visit our website or contact FCS Commercial Cleaning.
last updated: 29 july 2026
Privacy Policy
FCS Commercial Services Ltd ("we", "our" or "us"), trading as FCS Commercial Cleaning, is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we keep it secure and the rights you have under UK data protection law.
By using our website or contacting us about our services, you agree to the practices described in this policy.
Who We Are
FCS Commercial Services Ltd Trading as FCS Commercial Cleaning
Registered in England and Wales Company Number: 16618750
Registered Office
89 Moorwell Road
Scunthorpe
North Lincolnshire
DN17 2SX
Website:
www.fcscommercialcleaning.co.uk
Email:
info@fcscommercialcleaning.co.uk
Telephone:
01724 642042
For the purposes of UK data protection legislation, FCS Commercial Services Ltd is the Data Controller responsible for the personal information collected through this website.
Information We Collect
Depending on how you interact with us, we may collect the following information.
Information You Provide
When you complete a contact form, request a site visit or contact us directly, we may collect:
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Your name
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Company name
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Job title
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Telephone number
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Email address
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Business address
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Information about your premises
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Cleaning requirements
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Any additional information you choose to provide
You are under no obligation to provide this information, but we may be unable to respond to your enquiry without it.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Time spent on our website
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Referral website
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Approximate location
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Website usage statistics
This information helps us understand how visitors use our website and allows us to improve our services.
How We Use Your Information
We only use your personal information where we have a lawful reason to do so.
This may include:
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Responding to enquiries
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Arranging site visits
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Preparing quotations
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Providing our commercial cleaning services
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Communicating with customers
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Managing contracts
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Processing payments where applicable
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Improving our website
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Monitoring website performance
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Protecting against fraud and misuse
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Meeting our legal obligations
We will never sell your personal information to third parties.
Our Legal Basis for Processing
Under UK GDPR we process personal information using one or more of the following lawful bases.
Contract
Where processing is necessary to provide a quotation or deliver our services.
Legitimate Interests
Where processing helps us operate and improve our business while respecting your rights.
Examples include:
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Responding to enquiries
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Improving customer service
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Website analytics
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Business administration
Legal Obligation
Where we must process information to comply with legal or regulatory requirements.
Consent
Where you have specifically agreed to receive marketing communications or accepted optional cookies.
You may withdraw your consent at any time.
Marketing Communications
We will only send marketing emails where:
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you have requested them;
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you have given your consent; or
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we are legally permitted to do so.
Every marketing email will include an option to unsubscribe.
We do not send unsolicited marketing emails.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
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remember your preferences;
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understand how visitors use our website;
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improve website performance;
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keep our website secure.
Further information can be found in our Cookie Policy.
Website Analytics
We may use website analytics tools to understand how visitors use our website.
These tools may collect anonymous information such as:
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pages visited;
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device type;
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browser type;
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general location;
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time spent on pages.
This information is used only to improve our website and services.
Analytics data does not normally identify individual visitors.
Third-Party Services
Our website may use trusted third-party providers to deliver certain services.
These may include:
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Wix Studio
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Google Analytics
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Google Maps
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Google reCAPTCHA
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Elfsight Reviews
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Microsoft Clarity (if enabled)
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Payment providers (where applicable)
These providers may process personal information in accordance with their own privacy policies.
We carefully select providers that meet appropriate security and privacy standards.
How Long We Keep Your Information
We only retain personal information for as long as necessary.
Retention periods depend on the reason the information was collected.
For example:
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General enquiries may be retained for up to 12 months.
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Customer records may be retained for up to 6 years after the end of our business relationship to meet legal and accounting requirements.
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Financial records are retained in accordance with UK legislation.
Where information is no longer required, it is securely deleted or anonymised.
Sharing Your Information
We may share personal information with trusted third parties where necessary, including:
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IT service providers
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Website hosting providers
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Professional advisers
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Accountants
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Payment processors
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Government authorities where required by law
We never sell personal information.
We only share information where there is a legitimate business reason or legal obligation.
International Transfers
Our website and some third-party providers may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information.
These include:
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secure website hosting;
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SSL encryption;
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restricted access to information;
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password protection;
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regular software updates;
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staff awareness of data protection responsibilities.
Although we work hard to protect your information, no website or internet transmission can ever be guaranteed to be completely secure.
Your Rights
Under UK data protection law you have the right to:
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request access to your personal information;
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request correction of inaccurate information;
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request deletion of your information where appropriate;
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restrict processing in certain circumstances;
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object to certain types of processing;
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request transfer of your information where applicable;
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withdraw consent where processing relies on consent.
If you wish to exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been provided to us without appropriate consent, we will take reasonable steps to delete it.
External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to read the privacy policies of any websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
FCS Commercial Services Ltd, Trading as FCS Commercial Cleaning
89 Moorwell Road
Scunthorpe
North Lincolnshire
DN17 2SX
Telephone:
01724 642042
Email:
info@fcscommercialcleaning.co.uk
Website:
Making a Complaint
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
When you submit an enquiry through our website, the information you provide is used solely to respond to your request or provide information about our services. We will not use your enquiry to send marketing communications unless you have specifically asked us to do so or have given your consent.